GM – Customized project Endorsement

Richard C. Wells (Rick)
Vice President Critical Thinking
Partner / Business Processes Inc.
POB 1456
La Jolla, CA. 92038

Dear Rick,

I am pleased to write this letter of recommendation regarding the work Business Processes Inc. did for us in the GM Service Technology Group. Our objective at the time was to come up with a method of teaching problem-solving skills to GM service technicians. Our project involved finding a way to integrate problem-solving exercises into a technical training course. The results were very successful. My development team provided the automotive information while your team provided the problem-solving expertise. The development process involved several meetings in which you spent learning what our needs were and designing compatible problem-solving exercises.

The result of this project was an eight-day course for Drivability Technicians called Engine Performance Diagnosis. The BPI Systematic-Trouble-Shooting process was incorporated into one-day of lessons and student applications to bugged cars for their final exam in automotive diagnostics. This course is currently being offered at GM Training Centers across the USA. It is also being offered as part of the curriculum for the GM Automotive Services Apprenticeship Program. Feedback from technicians who have attended has been extremely positive.

The success of this project was largely due to your ability to be flexible and to apply problem analysis to many different types of situations. Your approach in working with the development team was very effective. I enjoyed working with you and appreciate what your company was able to do for this project. If I can be of further assistance, please contact me.


Susan D. Christophersen
Regional Service Manager
Great Lakes Region